System Status — Kaanha AI Platform

Live Health Check

Our public health endpoint returns a real-time database connectivity probe and service heartbeat status. This is what our internal monitoring polls.

Last 30 Days Uptime

Uptime data is automatically calculated from /api/health checks; full historical board coming soon.

SLA Targets per Tier

Targets below match our Terms of Service SLA section. Service credits apply when monthly uptime falls below the published target.

Incident History

No active incidents. Past incidents are documented at github.com/kaanha-ai/incidents (placeholder; or available on request via support@kaanha.ai).

Subscribe to Status Updates

Subscribe to incident notifications by emailing status@kaanha.ai (placeholder mailing list) or follow @kaanhaai on X / Twitter for real-time updates.

Scheduled Maintenance

• All scheduled maintenance is announced at least 48 hours in advance via email to OWNER/ADMIN users plus an in-dashboard banner.
• Routine maintenance windows: typically Sundays 02:00–04:00 UTC; rare and brief.

How We Measure Uptime

• Uptime is calculated as: (total minutes − downtime minutes) / total minutes × 100
• Downtime = period when the platform is non-responsive to authenticated requests OR returns 5xx errors for >2 consecutive minutes.
• Excluded: scheduled maintenance, force majeure, third-party (Meta / Twilio / Stripe / Sarvam / Deepgram / etc.) outages, and customer-caused issues.
• Service credits per Terms of Service §SLA.

Reporting an Incident

• Customers experiencing platform issues: email support@kaanha.ai with screenshots, error messages, organization slug, and timestamp.
• Critical issues (Pro / Premium / Enterprise): tag as URGENT for accelerated response per your SLA.

Vendor Health (Transparency)

We depend on these third parties; their status pages affect ours: